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When I try to update my MacBook Air 2019 to Big Sur it won’t let me and all it says is this recovery server could not be contacted what should I do?

When I try to update my MacBook Air 2019 to Big Sur it won’t let me and all it says is this recovery server could not be contacted what should I do?

MacBook Air 13″, macOS 10.13

Posted on Mar 16, 2021 3:36 PM

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Question marked as Top-ranking reply

Posted on Mar 16, 2021 8:32 PM

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


Don't use FireFox or WaterFox for this link. it'll mess it up...

https://apps.apple.com/us/app/macos-big-sur/id1526878132?ls=1&mt=12

1 reply
Question marked as Top-ranking reply

Mar 16, 2021 8:32 PM in response to gabbi08

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


Don't use FireFox or WaterFox for this link. it'll mess it up...

https://apps.apple.com/us/app/macos-big-sur/id1526878132?ls=1&mt=12

When I try to update my MacBook Air 2019 to Big Sur it won’t let me and all it says is this recovery server could not be contacted what should I do?

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