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User profile for user: MarVines
MarVines Author
User level: Level 1
8 points

iPad can’t do a hard shut down

The apple logo appears then disappears leaving blank screen - blank screen stays up couple of seconds and then starts all over again - even if let go dead and plug up power cord and it starts all over again. Need help 😳 thank you

iPad, iPadOS 14

Posted on Mar 16, 2021 5:42 PM

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User profile for user: Demo
Demo
User level: Level 10
166,633 points

Posted on Mar 17, 2021 10:35 AM

Try the third suggestion in this support article. If you still have no luck, it’s probably time to contact Apple for help.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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User profile for user: Demo
Demo
User level: Level 10
166,633 points

Mar 16, 2021 6:18 PM in response to MarVines

I have no idea what a hard shut down is. Have you tried a forced restart?


  • iPad models that don't have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo.


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iPad can’t do a hard shut down

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