Trying to reset my very old iPhone 5s.
Forgot the last passcode.
Plugged into iMac.
iTunes says 'unable to connect to update server'
Tried advised console method to fix this issue.
My Mac has no password - in console, it asks for the account password - there isn't one.
When I hit enter it says 'incorrect password'
Need to get phone working for daughter.
Seems Apple doesn't like me using older kit.
Any fixes?
iMac 21.5″, macOS 10.13
The old phone will be "activation locked" using the AppleID and password that it was set up with.
In this process that you are presumably using ... If you forgot the passcode on your iPhone, or your iPhone is disabled the phone is restored and activation unlocked, and without that password you will have a real job getting it unlocked.
This process? If you forgot the passcode on your iPhone, or your iPhone is disabled
I would not try that on a live phone or you will wipe it if it goes too far.
You do need a live SIM in the phone as the process will restore to factory and will need to re-activate.
Does it have a SIM from a Carrier that the phone will accept?
Hi,
I have the Apple ID and password for the account abs the phone is still asking for my passcode.
thing is I’ve tried the 5 possible codes I can remember using abs it doesn’t like any of them.
i’m trying to restore but iTunes says ‘cannot connect to update server’ on both my old iMac and new MacBook Air.
It seems apple simply won’t allow the process of restore to work on the older device.
I tried to begin the exact same process on my iPhone 10 and iTunes began the restore process fine.
Trying to reset iPhone 5s - error at no password in console
