Mid 2014 MacBook Pro 13" Big Sur Issues

My laptop has been so great to me with no problems EVER. I updated to Big Sur 11.2.3 and my MBP all of a sudden shut off. I let it sit for a period of time and was able to get it to turn on, on occasions. But when it did it would shut back off randomly and the cycle continues. The battery would also not be detected at times.I was able to get it to turn on just long enough to reinstall Mojave and Catalina. Whenever I did that it would act fine for a while but as usage went on the problems began to reoccur once again. I talked to apple support, they are not able to do anything for me and set me up with my closest apple store (3 HOURS AWAY) so I went. My laptop froze up the apple store's diagnostic software when they plugged it in. They then told me they would keep it to troubleshoot so I left. I received an email with the techs comments on a problem and solution. HOWEVER I notices he left very critical issues out, and only put that is was overheating and randomly restarting. I contacted Apple numerous more times pleading with Bothe store and support to revise the techs statement because to me, the battery suddenly not being detected, along with the MBP starting to act funny as time went on while using were the two things to me that I felt would point in the direction of what was wrong. I was worried they would just reload Mac OS on the laptop, see it worked fine at first, then close it and call it a day. I received a call on day two saying it was ready yo pick up. SO I made another call to the store and support pleading for them to take ample time to figure out what is wrong, and that I rather take as long as neccisary , than for me to pick it up and the problem continue. HOWEVER Apple assured me it was fixed and nothing is wrong I with it so not to worry. SO I take off work and make the THREE HOUR drive to the apple store . The person brings my MBP out ANDDDDDDD...... it did not turn on. At this point the "genius's" were running around like chicken with their heads cut off. And proceeded to tell me there is nothing else they could do. I did some research before I even brought it in and 2013-2014 MBP 13" are having blacked out screens and the 2016-2017 MPB 13" is having battery problems in which Apple is replacing them free of charge. To me my issue seems to be these two things Apple has already addressed. However Apple is trying to say my MBP is "Vintage" and there is nothing they could do because it is hard to find part. This I don't buy considering the "genius" tried getting me to pay $300+ for a battery replacement and $300+ for the logic board. He gave me both prices because THEY DID NOT HAVE A CLUE WHAT IS WRONG WITH IT. But wait!? I thought it's vintage and you didn't have spare parts!? This is the worse experience I have ever had with Apple. In my opinion if Apple is confident enough to release an operating system which SUPPORTS my system, then the should SUPPORT the problems that it causes if they are publicly addressing there is a problem. Like a car recall. It doesn't matter the age. I do not care if it is so called "Vintage" it was working 100% PERFECT before the Big Sur Update !!!!! It is absolutely pathetic I spent 6 Hours today round trip to get the laptop they said was fixed when I all but begged for them to spend time on it because it will seem find at first. Has anyone else heard or have had these issues with their MBP? They were unable to tell me what was wrong with it and I intend on fixing and continue using it.

MacBook Pro 13″, macOS 11.1

Posted on Mar 17, 2021 2:48 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2021 10:37 PM

jjllmm1610 wrote:

So when I first updated I told you it turned off right after. I also told you at one point after installing older versions of Mac OS X I reinstalled Big Sur and got stuck in a boot loop that took forever to figure out how to get out of. Is it possible that loop is due to the curruption of what you said was happening to pre -2016 models?

No I don't think so since the issue would exist at all times.


Also ironically enough I actually messaged him though his webpage ..... I was surprised they mention that because this dude is legit crazy good at figuring out what is wrong with apple computer logic board through the help of shematics. However I do understand where everyone's answer regarding repair is coming from.

That is what I like about him. He is straight forward and tells things like they are and he really doesn't want to see consumers paying more than necessary. He is basically telling you his estimated repair costs will be similar to Apple's price. I like vendors who are upfront and honest. Knowing all the facts & details allows a person to make much better decisions and to learn more about things.


Maybe it is me being hopeful, but as I told you earlier with the troubleshooting I was able to perform. Being able to use the MBP off of the power cord with the battery unplugged points me in the direction that you are actually correct that is the beginning of battery failure. However my fear is that as I said it came from the operating system update and that if I were to replace it sooner or later with a genuine battery, that it would happen again possibly.

I doubt it would happen again unless there was something else wrong with your laptop where it corrupted the battery firmware as it was being applied to the battery. Or this time it could have been the battery had an issue which was exposed by the new firmware. Unfortunately this is something we will probably never know or understand (sometimes it isn't worth the time and effort unless it becomes a more common problem).


If you replace the battery, then just update macOS normally. You need to keep macOS updated.



Similar questions

16 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mid 2014 MacBook Pro 13" Big Sur Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.