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network speed capped at 100Mbps

Hi Everyone,


Have any of you had experience that the network speed on iMac is capped at 100Mbps?


My iMac (21.5 inch, 2017) network speed was all working well until I reinstalled a fresh new MacOS (Big Sur).


I currently have 250-300 Mbps download speed with my other devices (via both ethernet and Wifi), but now with iMac, both ethernet and wifi speed got capped at 100 Mbps.


It is the same moderm and cable (cat6) that I used for 250Mbps.


I tried to delete both Wifi and Ethernet profile in system preference, and delete the system configurations, etc, basically everything I could find on internet and forums, but no luck.


Also tried to manually change the speed in "Hardware" tab, but it simply says cable unplugged.


I don't think this is a hardware issue as both Ethernet and Wifi are capped, it more like a software issue?


I am out of solutions, can anyone help?

iMac 21.5″ 4K, macOS 11.2

Posted on Mar 17, 2021 5:45 PM

Reply

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2 replies

Mar 18, 2021 7:53 PM in response to Zinian

Hello Zinian,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with the internet speed on your Mac. Looks like this started happening after reinstalling macOS Big Sur. We're happy to help. Are you able to replicate this issue in a test user account? Testing in a new user account can help to make sure the issue is not related to files or setting in your main account.


Check out the following support articles:


Log out, sleep, restart and shut down Mac


Let's also test in safe mode,"safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up."


How to use safe mode on your Mac


If the steps above don't help, reach out for additional support here: Get Support

Cheers!

network speed capped at 100Mbps

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