You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to extract everything from 2TB Time Capsule

Hi there,

I have a 2TB Time Capsule (Model A1409) that is full of backups from the past decade. I would like to extract everything and copy it to an external hard drive so I can retrieve specific photos, photo libraries, video libraries and documents.


When I connect the Time Capsule via an ethernet cable, I am able to browse and select files but when I try to drag an entire folder to my desktop or external drive I get an error, "The volume has the wrong case sensitivity for a backup."


So two questions;

  1. What is the fastest way to extract all the contents of my Time Capsule to an external drive?
  2. Could Apple assist with a hard drive recovery since this means is not working?


thanks!

ray

MacBook Pro 15″, OS X 10.11

Posted on Mar 18, 2021 8:19 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 19, 2021 6:37 AM

Last question first......Could Apple assist with a hard drive recovery since this means is not working?


Apple won't help with this, but an independent shop that handles service or a data recovery specialist likely could. If the shop can't do this, they can probably refer you to a specialist who can. Things can get mighty expensive on things like this.


What is the fastest way to extract all the contents of my Time Capsule to an external drive?


Connect a USB drive.....(formatted in Mac OS Extended (Journaled).....that is at least as large as the Time Capsule drive to the USB port on the Time Capsule and use the Archive function in AirPort Utility to copy all of the data on the Time Capsule drive over to the USB drive.





Once the Archive has completed, you can attach the USB drive directly to your Mac and open the drive that way. Note......you may still have permission issues when you try to access the files on the USB drive if the Mac that you are using is not the Mac that was used to make the backup on the Time Capsule.



















Similar questions

3 replies
Question marked as Top-ranking reply

Mar 19, 2021 6:37 AM in response to rayraysayshi

Last question first......Could Apple assist with a hard drive recovery since this means is not working?


Apple won't help with this, but an independent shop that handles service or a data recovery specialist likely could. If the shop can't do this, they can probably refer you to a specialist who can. Things can get mighty expensive on things like this.


What is the fastest way to extract all the contents of my Time Capsule to an external drive?


Connect a USB drive.....(formatted in Mac OS Extended (Journaled).....that is at least as large as the Time Capsule drive to the USB port on the Time Capsule and use the Archive function in AirPort Utility to copy all of the data on the Time Capsule drive over to the USB drive.





Once the Archive has completed, you can attach the USB drive directly to your Mac and open the drive that way. Note......you may still have permission issues when you try to access the files on the USB drive if the Mac that you are using is not the Mac that was used to make the backup on the Time Capsule.



















Mar 18, 2021 10:46 PM in response to rayraysayshi

Hi Ray..


Are you actually still on 10.11 OS?


Were the backups made from that computer?


So two questions;

What is the fastest way to extract all the contents of my Time Capsule to an external drive?


"The volume has the wrong case sensitivity for a backup."

This happens because you are copying files not recovering them. Perhaps.. I am not entirely clear on what you are doing.

Have you opened the backup in Time Machine and trying to recover just the few files you want.. that will likely not work because of permissions issues if it is not the same computer.


The correct way to do this is to get a USB drive Mac formatted plugged into your computer. (unless your main drive has loads of free space.. )

Use Migration Assistant to migrate all the files but use the USB as target.

OR

Boot to recovery.. Use Time Machine to select the backup and recover the entire backup to the USB drive as the target.


Could Apple assist with a hard drive recovery since this means is not working?

You would need to take the computer and the TC to them.. but it sounds difficult.. and will be expensive.

I doubt Apple themselves but a Mac repairer might be able to help.


Have you simply made an archive?

All the files on the TC can be archived to a USB drive plugged directly to the TC.

You will need again a Mac formatted USB drive equal in size or larger than the TC disk.. so 2TB.

Go to the disk tab in Airport Utility and select archive.. it will take 24hours around about.

How to extract everything from 2TB Time Capsule

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.