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I have had to restore my iPad after an update, but now have a white screen on my iPad with the apple log. It seems to be stuck. I cannot move on, get rid of the page or turn it off. Any ideas please?

I have had to restore mu iPad after an update, but now have a white screen and the Apple logo which appears to be stuck. I cannot move on, get rid of the page or even turn my iPad off. Any suggestions please?



Posted on Mar 19, 2021 8:24 AM

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Question marked as Top-ranking reply

Posted on Mar 19, 2021 8:33 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

Mar 19, 2021 8:33 AM in response to Strauny

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

I have had to restore my iPad after an update, but now have a white screen on my iPad with the apple log. It seems to be stuck. I cannot move on, get rid of the page or turn it off. Any ideas please?

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