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User profile for user: Pico1998
Pico1998 Author
User level: Level 1
10 points

Every NBC owned app freezes my Apple TV

I am having issues only with apps owned by NBC (Bravo, NBC, etc.) freezing my Apple TV 4K. They work for a day or two but inevitably freeze. When I launch them I immediately get a blue screen that freezes the Apple TV and I am forced to unplug it to reset. I have deleted and reloaded all of the NBC apps and continue to get the same problem. No matter the wifi network or location. Apple TV is up to date and all other apps work perfectly. Is anyone else having this issue?

Posted on Mar 19, 2021 10:50 AM

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User profile for user: eyedoctor118
eyedoctor118
User level: Level 1
4 points

Posted on May 4, 2021 8:13 PM

Same issue here. If you hold down the menu button, it’ll take you out of the bravo blue screen and to your Home Screen. Then go to settings->system and restart from there. Same thing you’re doing now, but easier than unplugging.

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User profile for user: karina184
karina184
User level: Community Specialist

Mar 21, 2021 8:17 AM in response to Pico1998

Hello, Pico1998!


After reviewing your post, it seems like you are running into some issues with certain apps on your Apple TV. We definitely understand that not being able to use those apps can be a concern and we'd love to help. The troubleshooting you’ve done thus far is fantastic. Thanks for taking those steps. Since you’ve updated everything, uninstalled/reinstalled, reset and tested on other networks, we advise reaching out to NBC for further troubleshooting. This link may be a good starting point: NBC Basic Troubleshooting.


Please let us know if you have follow-up questions, or if the issue remains unresolved. Have a great day!

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Every NBC owned app freezes my Apple TV

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