You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

BenQ monitor benq ex2780q

Greetings, I have a benq ex2780q monitor connected via USB C to my MacBook Pro 2018, for some reason Monitor don't get HDR from my MacBook and in Display preference Resolution: default for display and refresh rate at 144 Hz I don't get the HDR on/of option.

I tried lower refresh rate to 122 there I get the option but when on image deteriorate.

Why is HDR not possible at 144hz? Is there a fix...

MacBook Pro with Touch Bar

Posted on Mar 19, 2021 10:59 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2021 12:04 PM

Hello rachid_linde,


Thank you for using Apple Support Communities!


We understand from your post that you are not getting an HDR signal from your MacBook Pro on your external monitor. This article addresses what to do if you are experiencing video issues on external displays connected to your Mac which you may find helpful:


Get help with video issues on external displays connected to your Mac - Apple Support


Best Regards.

Similar questions

2 replies
Question marked as Top-ranking reply

Mar 20, 2021 12:04 PM in response to rachid_linde

Hello rachid_linde,


Thank you for using Apple Support Communities!


We understand from your post that you are not getting an HDR signal from your MacBook Pro on your external monitor. This article addresses what to do if you are experiencing video issues on external displays connected to your Mac which you may find helpful:


Get help with video issues on external displays connected to your Mac - Apple Support


Best Regards.

BenQ monitor benq ex2780q

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.