Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes gift card says it hasn’t been properly activated

So I bought a 10 gift-card for iTunes and it says it hasn’t been properly activated. What do I do now?



[Re-Titled by Moderator]

Posted on Mar 19, 2021 5:06 PM

Reply
Question marked as Best reply

Posted on Mar 19, 2021 5:24 PM

9— Said:

"Gift card: So I bought a 10 gift-card for iTunes and it says it hasn’t been properly activated. What do I do now?"

-------


What to do:


I. You Need to Contact the Seller:

Whomever the seller is, ask them for a refund.


II. Where was this Purchased?

A. Online?:

If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be held accountable and if you can get your money back.


B. In-Person?:

If this as purchased in person, then there may be nothing you can do but contact them, asking for your monkey back.


Or...


C. A Retailer?:

If purchased at a retailer, take it back, asking what your options are for return. Gift Card return policies vary by rules of law. So, take to the Manager, asking if you can get a new card.


III. Avoiding Scams:

In all recommend getting it at a retailer - that way you can easily avoid scams. Getting it online might result in scams (and plenty are reported). So, go to a retailer, and then add it to your Apple Account right then-and-there after the transaction goes through at the cash register. It'd be more safe, from what read on these forums.

Go Here:

1 reply
Question marked as Best reply

Mar 19, 2021 5:24 PM in response to 9—

9— Said:

"Gift card: So I bought a 10 gift-card for iTunes and it says it hasn’t been properly activated. What do I do now?"

-------


What to do:


I. You Need to Contact the Seller:

Whomever the seller is, ask them for a refund.


II. Where was this Purchased?

A. Online?:

If this was purchased online (i.e. eBay) then contact the site, seeing if the seller can be held accountable and if you can get your money back.


B. In-Person?:

If this as purchased in person, then there may be nothing you can do but contact them, asking for your monkey back.


Or...


C. A Retailer?:

If purchased at a retailer, take it back, asking what your options are for return. Gift Card return policies vary by rules of law. So, take to the Manager, asking if you can get a new card.


III. Avoiding Scams:

In all recommend getting it at a retailer - that way you can easily avoid scams. Getting it online might result in scams (and plenty are reported). So, go to a retailer, and then add it to your Apple Account right then-and-there after the transaction goes through at the cash register. It'd be more safe, from what read on these forums.

Go Here:

iTunes gift card says it hasn’t been properly activated

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.