Apple TV App on Fire Stick

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Level 1

18 points

Apple TV App on Fire Stick

I use the Apple TV app on my 4k Amazon Fire Stick and am having multiple usability issues for the most basic features that are included in every other app.

Unlike all of the rest of the apps on the firestick, Apple TV behaves very poorly:

· When paused, the program does not save the place, but returns to the beginning when re-started.

· Sometimes, during play of a video, Apple TV simply stops. Re-starting it goes back to the beginning of the video.

· There appears to be no closed caption feature.

I have removed and re-loaded the app several times, and also tested it on a second Fire Stick. In all

cases, the app behavior is the same.

How do I fix these issues?

The fire stick is the newest 4K model (about 4 months old), with the latest firmware update.

FireTVStick(Gen2),

Posted on Mar 20, 2021 7:13 AM

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Answer 1

Mar 20, 2021 7:31 AM in response to JGreg7

· There appears to be no closed caption feature.

The Apple TV app should default to closed captions or no closed captions, depending on device settings (not app settings).

The Apple TV app allows you to activate/select closed captions on a per stream basis, during playback. Turn on subtitles and closed captioning (if available) - Control what’s playing in the Apple TV app - Apple TV app user guide - Apple Support

I don’t know about the other points, other than that your Apple ID account is supposed to keep track of viewing progress through iCloud. Try signing out and signing in again.

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Answer 2

JGreg7 Author

Level 1

18 points

Mar 23, 2021 11:01 AM in response to Urquhart1244

Thank you for your response, however, that does not seem to be the way it works.

On the Amazon Fire Stick, each app has independent controls for closed caption (e.g. HBO, Netflix, Prime, etc.). The closed caption for Apple TV does not appear to work.

As for loosing the place; if I pause Apple TV for more than a couple of minutes, the app closes after a very short time-out (as compared to the other apps - e.g. HBO, Netflix, Prime, etc.). When I go back to continue watching the same show, it always starts at the beginning, completely ignoring the last position played. This also occurs if I stop playback and come back later.

I have uninstalled and re-installed the app several times, with no real difference (including new log-ins each time).

It would be nice if Apple TV could remember the last position played.

I have a one-year paid subscription to sort this out, after that, I may drop Apple TV if I cannot get it to work properly.

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Apple TV App on Fire Stick

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