When taping on Listen on apple music in shazam the redirection leads to apple music which prompts to select a plan despite subscription being active, after going through with the process and repeating from shazam brings back the prompt again. I have restarted and re-installed the Music app but no change what can I do?
iPhone XR
Hi Au99y,
It sounds like you're being prompted to select an Apple Music plan when using Shazam, but you already have an active plan, correct? We'd like to get you in the best hands for assistance.
You can find some great information about using Shazam with Apple Music under the "Apple Music" portion of this page: Use Shazam with Apple Music, Snapchat, and more
If that doesn't help, please check out this link for more information: Use Shazam on iPhone, iPad, iPod touch, Apple Watch, or Mac If you continue to run into an issue, please see the "Get help" part of the previous link.
Thanks!
Shazam to Apple music in a subscription prompt loop.
