Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have 13.6.1 software on my iPad Air 2 and not able to update to 14.4.1. I keep on getting download failed. We do have problems with the internet going in and out. Would that be the problem?

I have 13.6.1 software on my iPad Air 2 and not able to update to 14.4.1. I keep on getting download failed. We do have problems with the internet going in and out. Would that be the problem?

iPad Air 2, iPadOS 13

Posted on Mar 20, 2021 2:01 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2021 2:42 PM

A reliable and fast wifi network with Intenret access is mandatory to update an iPad wirelessly.

That said, I'll take into consideration to update that device using a computer running iTunes (PC) or iTunes/Finder (Mac).

If you don't have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Mar 20, 2021 2:42 PM in response to AF6181

A reliable and fast wifi network with Intenret access is mandatory to update an iPad wirelessly.

That said, I'll take into consideration to update that device using a computer running iTunes (PC) or iTunes/Finder (Mac).

If you don't have a computer, borrow one from your friends, or ask for help at an Apple Store or Authorized Service Provider.

Regards

Giulio

I have 13.6.1 software on my iPad Air 2 and not able to update to 14.4.1. I keep on getting download failed. We do have problems with the internet going in and out. Would that be the problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.