Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone XR grey unresponsive screen

The screen is stuck in this grey colour. Tried reset without success. Not able to get access to the settings as nothing visible on the screen to log in. Any idea what is the problem - software/hardware?

iPhone XR

Posted on Mar 21, 2021 4:59 AM

Reply
Question marked as Best reply

Posted on Mar 21, 2021 9:14 AM

Restart your device. Make sure your screen is clean and free of any debris or water. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.


If the screen isn't working on your iPhone or iPad - Apple ...

1 reply

Iphone XR grey unresponsive screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.