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outlook 365 on mac - not downloading all folders

I have installed outlook 365 on the mac, however only some of the folders are actually downloading to the mac (icloud account) . They are there on mail app (mac's own) and my iphone. So:


inbox, drafts, sent, junk, trash archive - all there as usual on all devices / apps


iphone : folders 1, 2, 3, 4, 5, 6, 7, 8, 9

mail app on mac : folders 1, 2, 3, 4, 5, 6, 7, 8, 9

OUTLOOK: 1, 3, 4, 6, 8


Any idea, and many thanks

Posted on Mar 21, 2021 2:31 PM

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Posted on Mar 21, 2021 2:36 PM

Was advised - tools / imap folders / subscribe.

Worked for me.

Stupid way of doing it as it was utterly random. just download the folders to start with

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outlook 365 on mac - not downloading all folders

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