Has anyone else had an issue with a Solo Loop failing (tearing)? I purchased mine as soon as they were available in Oct 2020 but by Mar 2021 it had developed a small imperfection that now has grown larger and with each stretch, I think the tear is growing bigger.
Windows, Windows 10
Sorry to see that, from my conversations with Apple support I believe that should be a pretty straightforward replacement. If you don't have any luck first time around on the phone then do try them again. Ask to speak with a senior advisor or manager, it should not be a difficult fix. I uploaded a few photos of mine with a link they sent me. Keep us posted on the outcome, hope it goes well.
A few more images appearing of others suffering the same fate with their Apple Solo Loop, maybe some more to come...
https://forums.macrumors.com/threads/solo-loop-broke-in-half.2304142/
I have the exact same problem. Apple Support did not want to replace the Solo Loop because their warranty policy only covers cracks at either end of the loop. Talked to a superior, but she also turned me down.
I'm not a lawyer, but I'm pretty sure this should be covered under the 2 years minimum legal guarantee in the European Union, which Apple seems to violate.
Add me to the growing list of people with broken straps. I purchased my watch Sept of 2020 so it lasted over a year. Saw the crack in the strap about a month ago., it was on the edge of the strap. I take my watch off probably three or four times a day.
Add me to the navy blue ripped list too. I was sized at apple and wore probably 5/7 days per week taking off once to charge each night. Certainly not excessive. Really disappointed as they should be made to wear normally without failure or acknowledge that they are not made to last and charge accordingly. Ridiculous
Any update on if they fixed it? My wife’s started doing this as well today (about 5 months after purchase, gentle use). Seems crazy if they are starting to fail so soon. Waste of $50.
My solo loop (black) has torn after 7 months of normal use. You do have to take the watch on and off to charge it after all. I was also told this is not covered.
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My watch band is also failing. I was on the chat with support yesterday and they had me send photos - even turn off Find My on the watch - and then told me it wasn’t covered??
I was asked to schedule a support appointment at the store and have them take a look. I ended up canceling the appointment. Trying to avoid crowds these days. I don’t think I will order another solo loop. I still have a braided one, but not sure I want to wear that when exercising.
I just noticed the same thing; my loop is white (versus navy) and the original on the watch, so it's nine months old. Did you get any satisfaction from Apple on a replacement? Seeing that others have problems makes me wonder if I want another loop or not!
Sadly my phone call didn't go well, Apple basically said they will not replace unless it fails at the fixing point! really!!
Needless to say I am not happy with this and have already sent an email to Mr Cook for what it is worth. I am frankly disgusted that a £49 silicone watch strap could fail in the first instance. To be told it will not be replaced when I am fairly well invested in Apple products is infuriating to say the least.
Lets see what can be done about this, I am a bit like a dog with a bone so fingers crossed ;)
It broke today.
Any resolution? I got told it was accidental damage and that it wasn't covered under warranty. Just developed with normal use for me.
Same issue here, and the same color - deep navy blue.
Photo of broken solo loop...
duplicate
Apple watch solo loop tearing
