You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook screen frozen and can't shut off

does anybody know how I did this. Was using Chrome and the screen froze. Can still move the mouse but when I click something it won't work. Tried force shut off and it won't work either.

MacBook Pro 13″, macOS 11.2

Posted on Mar 22, 2021 4:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2021 5:22 AM

Davidlove99 wrote:

does anybody know how I did this. Was using Chrome and the screen froze. Can still move the mouse but when I click something it won't work. Tried force shut off and it won't work either.
https://discussions.apple.com/content/attachment/3a854475-6a92-423d-a8e0-d3c0606eb6ef



You can always force a shut down by holding the power button/TouchID for ~6-10 sec.


Reboot as normal and see whats up.


Log out, sleep, wake, restart, or shut down your Mac - Apple ...


2 replies
Question marked as Top-ranking reply

Mar 22, 2021 5:22 AM in response to Davidlove99

Davidlove99 wrote:

does anybody know how I did this. Was using Chrome and the screen froze. Can still move the mouse but when I click something it won't work. Tried force shut off and it won't work either.
https://discussions.apple.com/content/attachment/3a854475-6a92-423d-a8e0-d3c0606eb6ef



You can always force a shut down by holding the power button/TouchID for ~6-10 sec.


Reboot as normal and see whats up.


Log out, sleep, wake, restart, or shut down your Mac - Apple ...


MacBook screen frozen and can't shut off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.