Thanks for trying those steps and getting back to us, JamesDykes. It's appreciated. We also apologize for the wait you've had. Since resetting those settings didn't help, we'd like for you to try safe mode.
How to use safe mode on your Mac - Apple Support -- When you start you Mac in safe mode, it takes a bit of time. Based on whether or not the issue happens in safe mode, apply the additional steps below:
"If the issue continues in safe mode
If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.
If the issue doesn't continue in safe mode
If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.
If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.
If updating your software doesn't help, try any of these solutions:
- Test your login items.
- To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
- Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
- Reinstall macOS.
If you still need help, please contact Apple Support."
All the best.
