You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Pencil Gen 1 not working with iPad Pro 12.9 1st generation all of a sudden

Been working great for months, I use every day with noteability app battery is charged 100% I have unpaired pencil from Bluetooth I have rebooted I have forgotten pencil device repaired three times worked for a second and then stopped working again I am frustrated thanks for any help

Posted on Mar 23, 2021 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2021 1:30 PM

Try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.


If still no joy,

I suggest you search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil diagnosed and possibly replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

1 reply
Question marked as Top-ranking reply

Mar 23, 2021 1:30 PM in response to Skull848

Try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.


If still no joy,

I suggest you search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple Pencil diagnosed and possibly replaced with another new Pencil.


OR, failing that,


Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Device Performance and Connectivity support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.


Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044



Best of Luck to You!

Apple Pencil Gen 1 not working with iPad Pro 12.9 1st generation all of a sudden

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.