You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my App Store disabled

When I want to download something in my App Store it tells me my App Store is been disabled and my iTunes but I don’t have iTunes

iPhone XR, iOS 14

Posted on Mar 26, 2021 11:33 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2021 11:35 AM

That is a generic advisory. According to If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support:

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

3 replies
Question marked as Top-ranking reply

Mar 26, 2021 11:35 AM in response to Leojrcisneros

That is a generic advisory. According to If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support:

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Mar 27, 2021 6:53 AM in response to NotImpressed99

NotImpressed99 wrote:
I don’t have payments on my account and I did contact you and you guys couldn’t help me!!
You’re not helping anyone with your replies and you don’t even care! This is BS!

No one posting on Apple Support Communities can help you directly. We don't work for Apple. If I didn't care, I wouldn't even respond to your accusation.


Your only course of action is to use the contact Apple Support link.

Why is my App Store disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.