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User profile for user: stellabella60
stellabella60 Author
User level: Level 1
4 points

inherited ipad mini, can't unlock, mom is deceased

Help!


I have inherited my mom's iPad mini. I believe it is first generation. Model A1432.


Of course it is locked and I have not been able to find her Apple ID, password, etc. Activation Help screen on setup says I need to contact the original owner. She is deceased. Is there any way to wipe this and start fresh or do I throw it in the landfill? I would like to re-activate and give it to one of my kids.


Any help would be appreciated.

TIA


iPad mini Wi-Fi

Posted on Mar 26, 2021 12:55 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Posted on Mar 26, 2021 12:59 PM

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Mar 26, 2021 12:59 PM in response to stellabella60

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



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inherited ipad mini, can't unlock, mom is deceased

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