keyboard shortcuts not available on MacBook Air

Thanks for reaching out to the Apple Communities. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.

Disk Utility for Mac: Repair a disk using Disk Utility

Next, use safe mode to start up your Mac as it does the following things:

• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
• (If you don't understand what this means, just know that Safe Mode can be used when your Mac is having problems)

Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.

If the problem persists, please reply and we can do some additional troubleshooting.

Hey Sean,

thanks for the reply. I’m honestly not too sure what could be causing it at this point. Apple should be able to help you out at a Genius Bar appointment :)