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User profile for user: basedbritt
basedbritt Author
User level: Level 1
13 points

What do I do if I canceled a subscription but the company Is still trying to charge me for it? The company I'm talking about is a workout app called noom.

I had a subscription that went one day past the free trial, but I canceled it and wasn't charged. About two weeks went by and the company tried to charge me ($149) twice. There wasn't enough money in the account so thankfully it didn't go through. Now it's been almost a full month and they have tried to charge me 4 more times, all unsuccessful attempts due to me not keeping money in this account. When I go to the cancel subscription via iTunes, it doesn't even show this subscription coming up as an expired app or in my list of purchases. HELP!

Posted on Mar 29, 2021 7:20 PM

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User profile for user: Limnos
Limnos
User level: Level 10
411,223 points

Posted on Mar 30, 2021 1:07 PM

Please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6


Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

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User profile for user: Limnos
Limnos
User level: Level 10
411,223 points

Mar 30, 2021 1:07 PM in response to basedbritt

Please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6


Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

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What do I do if I canceled a subscription but the company Is still trying to charge me for it? The company I'm talking about is a workout app called noom.

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