My MacBook Air will not update. Each time I try it says it was unsuccessful because ITunes is open. I cannot shut down ITunes or log in - I have tried changing my password several times but it always says the password is invalid. Help please
MacBook Air 13″, macOS 10.13
Force reboot the Mac. Do not reopen windows on launch.
tt2
Ah, you didn't mention that at the outset. Mac has a feature that will reopen all the apps you had running when it shut down. I was telling you stop that feature from activating if enabled.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
I have tried a forced reboot. I work in windows. How long should I not reopen windows?
Brilliant- finally sorted. Thank you
You're welcome. 🙂
tt2
can't log into or quit iTunes no matter how many times I change password
