Hi,
my son has upgraded his MacBook (13'', 2020 model) to Big Sur, and since then he does not seem to be able to use his wired headphones. He connects them corectly to the laptop, but no sound is coming out. IF he uses his wireless Apple headphones they work fine, but it seems that the headphone port on his laptop is not working anymore.... any ideas anyone ?
Thanks !
Fab
MacBook Pro 13″, macOS 11.2
Also, but this is a long shot, you could try a PRAM and an SMC reset:
I found this discussion where the user only had the issue with google meet, but not with other apps like the Music app (https://discussions.apple.com/thread/252076071). Could you check various apps to see if the issue is only with some apps?
I also found this discussion that suggests a couple solutions: https://discussions.apple.com/thread/252037277.
Finally there is also this article: https://pdf.wondershare.com/macos-11/fix-mac-sound-not-working.html
Could you try those headphones on another device to see whether the issue is with the laptop of the headphones?
OK, I'm going to ask a stupid question: are you sure the volume is turned on and high enough?
I actually tried to use my headphones instead of my son's ones on his laptop, and they still don't work. My headphones work perfectly (I use them on my laptop - which is also a MacBook, but an M1 one, also running Big Sur).
Yes, volume is all up. I have tried my son's headphones on my laptop, and they work perfectly.
I don't understand, it looks like the actual port does not work; if I remove the headphones, it plays nicely using the internal speakers, but as soon as I plug them and the audio goes to ' external headphones', I cannot hear anything. I can still control the volume using the volume control on the headphones, though, so they must have been 'recognised' by the system....
wired headphones don't work anymore after update to Big Sur
