Apple TV4K Woes

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Level 1

8 points

Apple TV4K Woes

I have installed the Apple TV4K. It took many attempts. Now that it's installed all it shows is a list of apps, but none them can be opened. I cannot navigate at all using either my iPhone or the Apple TV remote. So it seems it's installed, but nothing can be accessed.

I have restarted it many times. I have uninstalled and reinstalled many times. It winds up on the same screen with a list of apps, but nothing further. No main screen like I had with the older Apple TV.

Any thoughts on the issue?

Posted on Mar 30, 2021 10:58 AM

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Answer 1

Top-ranking reply

AppleTVArghh Author

Level 1

8 points

Apr 1, 2021 10:34 AM in response to Phil0124

Yes I was using the remote pad. I uninstalled/reinstalled another 3 times. It finally worked. So it took me 6 installs to get the thing to connect past the point I mentioned.

Thanks for your help. It's working....at least for now.

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Answer 2

Mar 30, 2021 11:05 AM in response to AppleTVArghh

Can you post a picture of what you are seeing please.

The Apple TV 4K would have no Apps outside of the pre-installed Apple Apps like Movies, TV, Music, Photos the App Store and Settings.

Can you use the remote to move around?

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Answer 3

AppleTVArghh Author

Level 1

8 points

Mar 30, 2021 12:04 PM in response to Phil0124

I will take a photo this evening. The only thing I see is the pre-installed apps, but I cannot move or navigate at all using the supplied remote or my iphone. That screen appears as you mentioned. But I cannot do anything other than exit and go to another input source on my TV.

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Answer 4

Mar 30, 2021 12:14 PM in response to AppleTVArghh

Make sure the Apple remote is charged. Press the Menu button on the remote if it's been sitting idle for a while to activate it and reconnect it to the Apple TV.

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Answer 5

AppleTVArghh Author

Level 1

8 points

Mar 30, 2021 12:20 PM in response to Phil0124

Yes it is fully charged and connects to Apple TV immediately. It just doesn't allow for anything after that.

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Answer 6

Mar 30, 2021 2:28 PM in response to AppleTVArghh

Maybe a bit obvious, but how are you trying to move around? Are you using the remote's touch pad?

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Apple TV4K Woes

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