You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Plou4242
Plou4242 Author
User level: Level 1
4 points

No App Store showing on 4th Gen A1625

We have a 4th Gen apple TV (Model A1625) that was glitching. My son manually reset it. Upon restart, only 3 apps appear: Photos, an orange icon with a computer, and Settings. No App Store. All gone and can not find how to get it back. The only other Q&A in the community mentions that if it's a 3rd gen it wont work. This is a 4th gen, so should have the App Store. I am looking for help to get it back. Thank you!


Edit to add: have tried resetting a second time as well as restarting it.

Posted on Aug 24, 2022 12:13 PM

Reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
207,053 points

Posted on Aug 24, 2022 1:16 PM

Plou4242 wrote:

only 3 apps appear: Photos, an orange icon with a computer, and Settings.

That usually is an indication that the Apple TV is not connected to the internet. Go into Settings->Network and make sure its connected to Wi-Fi or there is an ethernet cable connected to it and a router for internet access.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
207,053 points

Aug 24, 2022 1:16 PM in response to Plou4242

Plou4242 wrote:

only 3 apps appear: Photos, an orange icon with a computer, and Settings.

That usually is an indication that the Apple TV is not connected to the internet. Go into Settings->Network and make sure its connected to Wi-Fi or there is an ethernet cable connected to it and a router for internet access.

Reply

No App Store showing on 4th Gen A1625

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up