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User profile for user: Plou4242
Plou4242 Author
User level: Level 1
4 points

No App Store showing on 4th Gen A1625

We have a 4th Gen apple TV (Model A1625) that was glitching. My son manually reset it. Upon restart, only 3 apps appear: Photos, an orange icon with a computer, and Settings. No App Store. All gone and can not find how to get it back. The only other Q&A in the community mentions that if it's a 3rd gen it wont work. This is a 4th gen, so should have the App Store. I am looking for help to get it back. Thank you!


Edit to add: have tried resetting a second time as well as restarting it.

Posted on Aug 24, 2022 12:13 PM

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,667 points

Posted on Aug 24, 2022 1:16 PM

Plou4242 wrote:

only 3 apps appear: Photos, an orange icon with a computer, and Settings.

That usually is an indication that the Apple TV is not connected to the internet. Go into Settings->Network and make sure its connected to Wi-Fi or there is an ethernet cable connected to it and a router for internet access.

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,667 points

Aug 24, 2022 1:16 PM in response to Plou4242

Plou4242 wrote:

only 3 apps appear: Photos, an orange icon with a computer, and Settings.

That usually is an indication that the Apple TV is not connected to the internet. Go into Settings->Network and make sure its connected to Wi-Fi or there is an ethernet cable connected to it and a router for internet access.

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No App Store showing on 4th Gen A1625

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