Phone stuck on app and can’t get to home screen

Hi,


I just had my iPhone XS Max freeze on an app and it will not let me close it. I tried the force quit to restart however I can’t get to the main screen because it is stuck on the current app. At this point I can’t use the phone. Please help! Current software update iOS 14.4

Posted on Mar 30, 2021 5:17 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2021 5:52 PM

The steps I posted will ALWAYS reboot the phone if done correctly, unless the phone’s hardware has failed. Read and follow the instructions very carefully. And the key word is “quickly”. And you need to hold the Side button for up to 30 seconds.


  • Press and QUICKLY release VOLUME UP
  • Press and QUICKLY release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (up to 30 seconds)


3 replies
Question marked as Top-ranking reply

Mar 30, 2021 5:52 PM in response to El_escobar

The steps I posted will ALWAYS reboot the phone if done correctly, unless the phone’s hardware has failed. Read and follow the instructions very carefully. And the key word is “quickly”. And you need to hold the Side button for up to 30 seconds.


  • Press and QUICKLY release VOLUME UP
  • Press and QUICKLY release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (up to 30 seconds)


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Phone stuck on app and can’t get to home screen

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