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Double click does not work on the wallet

The double click on my wallet doesn’t work. It just sits there I have done every single thing I can think of.

iPhone X, iOS 14

Posted on Mar 30, 2021 9:35 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2021 7:38 PM

Thank you for those details.


At this point, as the button isn't working at all, we recommend having the device inspected by a technician to have the issue resolved. We recommend calling the location that you choose to make sure they're open. You can find both Apple Stores, and Apple Authorized Service Providers closest to you to make a reservation, and have the repair done if you go to this link: Find Locations


Check out this article for more information on what to do before you take your device in for service: Get your iPhone, iPad, or iPod touch ready for service


You're also welcome to look into other available service options with us here: Apple - Support and Service Options


Cheers!

8 replies
Question marked as Top-ranking reply

Mar 31, 2021 7:38 PM in response to Jezior7

Thank you for those details.


At this point, as the button isn't working at all, we recommend having the device inspected by a technician to have the issue resolved. We recommend calling the location that you choose to make sure they're open. You can find both Apple Stores, and Apple Authorized Service Providers closest to you to make a reservation, and have the repair done if you go to this link: Find Locations


Check out this article for more information on what to do before you take your device in for service: Get your iPhone, iPad, or iPod touch ready for service


You're also welcome to look into other available service options with us here: Apple - Support and Service Options


Cheers!

Mar 31, 2021 5:23 PM in response to Jezior7

Hello Jezior7,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with double clicking in the Wallet app. First, go to Settings for the Wallet app and check to see if Double Click is enabled. If it is, Which exact version of iOS are you updated to under Settings > General > About? Does restarting resolve the issue?


Cheers!

Double click does not work on the wallet

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