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Kids account

Hey.


My 6 years old daughter has been buying using my card for over £100. Is there any chance to refund my money in full? as 100 pounds is a lot of money specially in this difficult time.


her Apple ID:

i would really appreciate any help.

thanks

maria


[Personal Information Edited by Moderator]


Posted on Mar 31, 2021 2:20 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2021 9:35 AM

If this is a subscription then please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems or this is just a regular app for which you wish a refund:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6


Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


See how to set use and purchasing restrictions on a device: Use Screen Time on your [or a child's] iPhone, iPad, or iPod touch - https://support.apple.com/HT208982

1 reply
Question marked as Top-ranking reply

Mar 31, 2021 9:35 AM in response to MariaMyshenkova

If this is a subscription then please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems or this is just a regular app for which you wish a refund:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6


Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


See how to set use and purchasing restrictions on a device: Use Screen Time on your [or a child's] iPhone, iPad, or iPod touch - https://support.apple.com/HT208982

Kids account

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