refund

Question

refund

hello dear i need you help please my child made purchase in 24 june when she made this purchase i didnt have money on my card and i didnt know that she made some purchase i really dont know what happened i deleted my card btw i am using my icloud for years so i deleted and when i wanted to downloaded apps i coulnd and than i added my card and you took 29.97 usd from my card 06.11 now i cant request for refunde i dont know why please make refund its really important help me also please please check

ORDER ID

MXG0JQ288F

iPhone 13 Pro, iOS 16

Posted on Nov 8, 2022 1:30 PM

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Answer 1

Best reply

Kurtosis12

Level 9

62,776 points

Nov 8, 2022 1:58 PM in response to salomesanodze

This is a user to user forum, no one here can do this for you.

Go to the page I provided in the link and click here -

If you still need help, click on this link to get help from Apple.

Contact Apple for support and service - Apple Support

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Answer 2

Kurtosis12

Level 9

62,776 points

Nov 8, 2022 1:32 PM in response to salomesanodze

Look here, you can

• View your purchase history

• Cancel a subscription

• Request a refund

• Verify unfamiliar charges

• Add or remove a payment method

Subscriptions and Billing - Official Apple Support

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Answer 3

Kurtosis12

Level 9

62,776 points

Nov 8, 2022 2:24 PM in response to salomesanodze

What part of "this is a user to user forum" are you not understanding?

We can't help you. And from the looks of it, you have no purchases that are eligible for a refund.

Click on this link to get help from Apple.

Contact Apple for support and service - Apple Support

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Answer 4

Nov 8, 2022 1:59 PM in response to Kurtosis12

dear i tried several times but i could make refund on this purchase you know? here you can check also i wrote that my purchase was made 06 november and i tried to make refund but i cant after this i am trying to cancell this purchase with your help because i cant also from invoice i tried to report a problem and make refund but i couldnt i know how to do it but i cant because it wont let me cancell thats why i am asking for help and i hope you will help me dear

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Answer 5

Nov 8, 2022 1:55 PM in response to salomesanodze

salomesanodze wrote:

can you cancell by your side please help me because i cant i trield several times but there is no button for refund also i tried by report a problem but i couldnt please please help me

NO. This is a user to user forum. No one responding here works for Apple. You will have to use the tools provided by Kurtosis12. That is the only way to get a refund.

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Answer 6

Nov 8, 2022 2:06 PM in response to Lawrence Finch

when i clicked request for refund there is no information about this purchase i alreade uploaded screen and you can check again so someone have to help me because on your website i cant make refund so who will help me ?

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Answer 7

Nov 8, 2022 2:22 PM in response to salomesanodze

No.

No one in this forum works for Apple. No one knows who you are. No one has access to your account information. If the system says you have no purchases eligible for refund then you have no purchases eligible for refund. You are not going to get a refund.

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Answer 8

Nov 8, 2022 1:37 PM in response to Kurtosis12

can you cancell by your side please help me because i cant i trield several times but there is no button for refund also i tried by report a problem but i couldnt please please help me

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