iphone locked after failed update

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Level 1

8 points

iphone locked after failed update

I was trying to sync my iTunes library to my iPhone. While attempting iTunes wanted an update so I said yes. Update was happening fine for about 1/2 hour or so then my iPhone turned into a black and white graphic of my sync cord and a rectangle (computer graphic) and my phone is locked. I turned off my phone then on and the graphic is still there.

I need my phone asap and wondering how to unlock it. Once unlocked, I will not try to update as I don't want this to happen again. Not sure why the update failed.

Please help!

Liz Powers

iPhone 8, iOS 14

Posted on Apr 1, 2021 8:07 AM

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Answer 1

LD150

Level 10

91,151 points

Apr 2, 2021 4:08 AM in response to Pepelepew1

Pepelepew1 wrote:

By locked I mean that a black and white graphic appeared on my iPhone that looks like a sync cord and a rectangle box in white over a black background. I can not access my phone.

OK I already answered that in first post.

Stuck on Restore screen

If you see the Restore screen on your iPhone, iPad, or iPod touch

If that fails more than a few times the phone is broken so you need to arrange a repair. Your data will almost certainly be lost since your last regular backup (I back mine up every week)

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery will be a replacement phone and the price will depend on your warranty status.

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Answer 2

LD150

Level 10

91,151 points

Apr 1, 2021 8:11 AM in response to Pepelepew1

Stuck on Restore screen

If you see the Restore screen on your iPhone, iPad, or iPod touch

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Answer 3

Pepelepew1 Author

Level 1

8 points

Apr 1, 2021 11:10 AM in response to LD150

I still need help. nothing I've done to update has worked. I am hesitating doing a "restore" as I am not certain if my iPhone is backed up and working about losing data and passwords.

Tell me if I need to purchase software so I don't have to restore?

or?

I have an appointment on my phone today as my husband is out of town and I have no land line at my house.

Thank you.

Liz Powers

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Answer 4

LD150

Level 10

91,151 points

Apr 1, 2021 11:23 AM in response to Pepelepew1

With all the similar remedies from the Apple KB database, if you get a choice between Update and Restore then select Update to keep the data.

If Restore is the only option then the phone will be wiped. Your last iTunes backup will be the only option for data restore.

I am unaware of any rescue software but someone may come by with a suggestion.

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Answer 5

Ralph9430

Level 7

21,917 points

Apr 1, 2021 11:45 AM in response to Pepelepew1

Once you see the "Connect to iTunes" screen on your iPhone you have lost all data on the phone. You must restore the iPhone. If Contacts and passwords have been synced to iCloud they will be restored when you sign in with your Apple ID. Other data can be restored from a backup.

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Answer 6

Pepelepew1 Author

Level 1

8 points

Apr 1, 2021 11:53 AM in response to Ralph9430

I have not gotten a screen that says "Connect to iTunes". Still need to know if anyone knows of software that I can avoid a restore to open my phone as I am not certain I have a back up of my data.

Thank you.

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Answer 7

Pepelepew1 Author

Level 1

8 points

Apr 2, 2021 4:04 AM in response to Pepelepew1

I have done all these things that this says below except checking my security software as I don't know how to do that and still nothing opened the phone.

https://support.apple.com/en-us/HT201210

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Answer 8

Pepelepew1 Author

Level 1

8 points

Apr 1, 2021 11:40 AM in response to LD150

Can someone tell me any software that will avoid a "restore" to unlock my phone.

I have done the troubleshooting to unlock my phone and still my phone is locked.

L

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Answer 9

Pepelepew1 Author

Level 1

8 points

Apr 1, 2021 5:51 PM in response to Pepelepew1

I hit restore and my iPhone is still locked. Said it couldn't restore because of an error. I have all current software updates so not sure what to do now to unlock my phone.

Help?

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Answer 10

LD150

Level 10

91,151 points

Apr 2, 2021 12:15 AM in response to Pepelepew1

Describe what you mean by “Locked”

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Answer 11

Pepelepew1 Author

Level 1

8 points

Apr 2, 2021 4:02 AM in response to LD150

By locked I mean that a black and white graphic appeared on my iPhone that looks like a sync cord and a rectangle box in white over a black background. I can not access my phone.

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iphone locked after failed update

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