Apple ID not valid / can't reset password / email not available

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Level 1

4 points

Apple ID not valid / can't reset password / email not available

HEllo,

My Ipad is linked to one of my e-mail, I forgot the password but I am unable to reset it. I receive the following error message: This Apple ID is not valid or not supported.

I can't even unlink it on my iPad (or reset) as they ask me the password with the e-mail every single time.

I tried to create a new apple id using this email but they say " This email address is not available. Choose a different address."

I am totally stuck, can't update my iPad ... can you guys advise?

Thanks

iPad, iOS 9

Posted on Apr 1, 2021 8:59 AM

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Answer 1

Eric Root

Level 10

684,609 points

Apr 1, 2021 1:12 PM in response to spar18mada

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

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Apple ID not valid / can't reset password / email not available

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