Magic Keyboard for iPad Pro "Accessory Not Supported"

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Magic Keyboard for iPad Pro "Accessory Not Supported"

I have an iPad Pro 12.9" (4th gen) and a Magic Keyboard that I've been using with it for a few months. Yesterday, the keyboard quit working, and the iPad shows a message that says "Accessory Not Supported - This accessory is not supported by this device" when it's connected. I have tried removing and re-attaching the keyboard, cleaning the smart connector contacts, hard restarting the iPad, and I even did a full reset of the iPad last night-- no luck. The magnets in the palm rest of the keyboard do still put the iPad to sleep and wake it like they should, but the keys aren't even lighting up, which suggests to me something is wrong with the keyboard itself. Anyone else seen this?

iPad Pro, iPadOS 14

Posted on Apr 1, 2021 11:51 AM

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Answer 1

mingoslkd

Community Specialist

Apr 3, 2021 6:23 AM in response to kjames07

Hey there, kjames07!

Thanks for reaching out in Apple Support Communities! We understand you're seeing an alert regarding your keyboard. It'd be our pleasure to help so you can get back to using it again.

It sounds like you've taken excellent steps so far! We recommend continuing with the guidance for this issue in the following support article:

If you see an ‘Accessory may not be supported’ alert - Apple Support

If this persists, Contact Apple Support for additional help.

Kind regards.

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Answer 2

Apr 3, 2021 9:31 AM in response to mingoslkd

I have the same problem. Have been using the Magic Keyboard with my iPad Pro for a year and today it suddenly stopped working. Accessory not supported. Keys don’t light up. Connectors are clean, restart didn’t help, iPadOS is up to date. Any other tricks to try before I’ll send it in for warranty repair?

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Magic Keyboard for iPad Pro "Accessory Not Supported"

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