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Level 1

4 points

My iPhone 11 screen does not turn off.

My iPhone 11 screen does not turn off while I talk on outgoing call. It feels like proximity sensor does not work when I put it onto my ears during call

Can you help ?

Posted on Apr 2, 2021 12:00 AM

Best reply

scottie-from-idle

Level 4

1,015 points

Posted on Apr 2, 2021 12:23 AM

Hi, try restarting your iPhone. In quick succession press and release volume up , then press and release volume down, then press and hold the side button until the iPhone shuts down, continue holding until you see the Apple logo.

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My iPhone 11 screen does not turn off.

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