Passcode/slide/touch screen not working on iPad

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Passcode/slide/touch screen not working on iPad

The touchscreen on my iPad (purchased new in late 2019) is not working. It started with an app, but I also could not slide to power off.

I have done a hard reset several times to no avail and now I'm stuck on the passcode screen because I can't enter my passcode.

I have tried connecting the iPad to iTunes, but because I'm stuck on on the passcode screen and not the home screen, the computer is not registering the iPad.

I can't seem to let the battery run down, either, since it's stuck on the passcode screen and it's at 100%.

Help!

iPad, iPadOS 14

Posted on Apr 2, 2021 5:19 AM

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Answer 1

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LotusPilot

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Apr 2, 2021 5:39 AM in response to vickifromsc

Whilst acknowledging your comments as to what you may have already tried, just to be sure, start here...

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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Answer 2

Apr 2, 2021 5:49 AM in response to vickifromsc

At the end of the linked page you will find instructions for seeking assistance from Apple Support - who are perhaps best placed to assist with this problem.

Alternatively, you can contact Apple Support using the Get Support link at top-right of this page.

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Answer 3

vickifromsc Author

Level 1

8 points

Apr 2, 2021 5:44 AM in response to LotusPilot

Yeah, these are all the steps I’ve run through and none of them are working. And my problem is slightly different than the ones described at the bottom of that page.

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Passcode/slide/touch screen not working on iPad

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