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CalDigit TS3 Plus dock broke my MacBook Pro (dead pixels on monitor + battery malfunctioning)

I have this laptop: MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)


I've been using it since November 2017 without issues.


In October 2020 I bought CalDigit TS3 Plus dock. I spent a lot of time researching docks, CalDigit was by far 'Best for Macs' by reviews and since it is also being sold on official Apple Store I figured this is it, I can not go wrong with this.


Then after a just one month of using it, in November 2020, I unplugged the provided cable (cable that connects dock and MackBook) and plugged it back in to MacBook and I heard a 'click' sound inside my MacBook. I realized that dead pixels vertical line appeared on my laptop monitor. It is not a software issue, it is hardware issue since this same dead pixels vertical line is not visible on external connected monitor. Note that this is not the first time I unplugged the cable. I've done it a couple of times before since this was the reason I bought the dock - to have one cable that I can connect my laptop to and have my workstation ready.


I am also now noticing that my laptop battery is showing "Service recommended" warning which I am sure is because of the dock as my MacBooks is connected to the dock most of the time. Also when not connected to dock and when I depend on battery it is way too fast until battery drains and I have to connect MacBook to a charger.


My warranty is obviously out and Apple will not help me if I go to local Store.


What should I do? This is still a good laptop and it served me good but now after using it with this dock it is slowly getting ruined. Probably some other issues will appear in future.




MacBook Pro 13″, macOS 10.13

Posted on Apr 2, 2021 8:07 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2021 5:26 PM

As for the "Service Recommended" battery status condition I can say that this is a sad change Apple has made with macOS 10.15+. This battery status can mean macOS had detected a hardware failure with the battery or the battery capacity may have just dropped below a pre-determined point Apple has determined users will find battery life to be less than optimal. Here is what the "Service Recommended" battery condition means from this Apple article:

https://support.apple.com/guide/mac-help/check-the-condition-of-your-computers-battery-mh20865/mac
Service recommended: The battery is performing normally, but its ability to hold a charge is less than when it was new. You may want to consider replacing the battery.
Note: The battery may also not be functioning normally, and you may or may not notice a change in its behavior or the amount of charge it holds. Take your computer in for service. You can continue to use your battery before it’s checked without harming your computer.


Before macOS 10.15 Apple actually had a much better and much more informative status indicator which was separated into four conditions instead of just two now. Previously macOS provided status conditions of "Normal", "Service Battery", "Replace Soon", and "Replace Now" which meant the battery was good, macOS detected a hardware fault with the battery, the battery capacity had dropped below 80% of the original design capacity, and the battery capacity has dropped so significantly that you will probably only get one or two hours of runtime on the battery (respectively).


The best you can do today is run the Apple Diagnostics to see if any hardware issues are detected with the battery. If the diagnostics do not report a battery issue, then the "Service Recommended" only means that the capacity has dropped below some Apple pre-determined point (unknown what this point is). If the battery runs long enough for you and the diagnostics do not show a problem, then just ignore the "Service Recommended" battery status condition.


If the CalDigit dock caused damage to the laptop, then it is possible that it damaged the USB MUX controller chip which is involved with power/charging and USB. It is possible that this could cause the battery health to be improperly determined if there are other power related issues going on with the laptop. Or it may have been a device connected to the CalDigit dock that caused the problem (too many connected devices pulling too much power at the same time when reconnecting the dock?).


As for the dead pixels vertical line I cannot say. I would be very surprised if just connecting or disconnecting an external device would cause this problem unless the display was also touched during the process of connecting/disconnecting the cable and causing physical damage. But I have seen some very weird behaviors with these USB-C Apple laptops that have blown my mind so I cannot rule anything out when it comes to these junk laptops.


These displays are extremely thin and fragile so it doesn't take much pressure on the display or even a jolt to the laptop to cause the display to develop anomalies. It is also possible the display just failed naturally.


Unfortunately there is no way anyone here can say what really caused the display issue or even the battery issue (assuming the battery condition issue isn't just coincidence) and even physically examining the laptop may not provide confirmation. Only a tech that is able to perform board level repairs would be able to possibly determine what happened with your laptop, but those types of techs that really understand Apple hardware at that level are extremely rare and even then there may not be 100% certainty.


Similar questions

6 replies
Question marked as Top-ranking reply

Apr 3, 2021 5:26 PM in response to vale4674

As for the "Service Recommended" battery status condition I can say that this is a sad change Apple has made with macOS 10.15+. This battery status can mean macOS had detected a hardware failure with the battery or the battery capacity may have just dropped below a pre-determined point Apple has determined users will find battery life to be less than optimal. Here is what the "Service Recommended" battery condition means from this Apple article:

https://support.apple.com/guide/mac-help/check-the-condition-of-your-computers-battery-mh20865/mac
Service recommended: The battery is performing normally, but its ability to hold a charge is less than when it was new. You may want to consider replacing the battery.
Note: The battery may also not be functioning normally, and you may or may not notice a change in its behavior or the amount of charge it holds. Take your computer in for service. You can continue to use your battery before it’s checked without harming your computer.


Before macOS 10.15 Apple actually had a much better and much more informative status indicator which was separated into four conditions instead of just two now. Previously macOS provided status conditions of "Normal", "Service Battery", "Replace Soon", and "Replace Now" which meant the battery was good, macOS detected a hardware fault with the battery, the battery capacity had dropped below 80% of the original design capacity, and the battery capacity has dropped so significantly that you will probably only get one or two hours of runtime on the battery (respectively).


The best you can do today is run the Apple Diagnostics to see if any hardware issues are detected with the battery. If the diagnostics do not report a battery issue, then the "Service Recommended" only means that the capacity has dropped below some Apple pre-determined point (unknown what this point is). If the battery runs long enough for you and the diagnostics do not show a problem, then just ignore the "Service Recommended" battery status condition.


If the CalDigit dock caused damage to the laptop, then it is possible that it damaged the USB MUX controller chip which is involved with power/charging and USB. It is possible that this could cause the battery health to be improperly determined if there are other power related issues going on with the laptop. Or it may have been a device connected to the CalDigit dock that caused the problem (too many connected devices pulling too much power at the same time when reconnecting the dock?).


As for the dead pixels vertical line I cannot say. I would be very surprised if just connecting or disconnecting an external device would cause this problem unless the display was also touched during the process of connecting/disconnecting the cable and causing physical damage. But I have seen some very weird behaviors with these USB-C Apple laptops that have blown my mind so I cannot rule anything out when it comes to these junk laptops.


These displays are extremely thin and fragile so it doesn't take much pressure on the display or even a jolt to the laptop to cause the display to develop anomalies. It is also possible the display just failed naturally.


Unfortunately there is no way anyone here can say what really caused the display issue or even the battery issue (assuming the battery condition issue isn't just coincidence) and even physically examining the laptop may not provide confirmation. Only a tech that is able to perform board level repairs would be able to possibly determine what happened with your laptop, but those types of techs that really understand Apple hardware at that level are extremely rare and even then there may not be 100% certainty.


Apr 3, 2021 3:49 AM in response to DonH49

By actively booted do you mean if it is turned on (asking because I am wondering what about when laptop is in sleep)?


Laptop is always connected and with lid closed. I suppose that still counts as 'actively booted'. Also, in that particular instance when 'click' happened, lid of laptop was opened so that could explain why this issue happened. I see, I agree it was a mistake on my side.


Now for future plug-unplug, am I safe to plug-unplug while laptop has lid closed (but still turned on) or do I have to turn off laptop completely? Also, does standby count? Meaning, can I put laptop so sleep and then unplug-plug (whatever I need to do at that particular moment)?

Apr 7, 2021 1:05 AM in response to HWTech

Since 99% of time I am connected to dock I can not tell if my battery lasts for a long time. 2 weeks ago I did have it undocked as I was working in different environment (without dock an external monitor) and I noticed battery was getting low quickly and monitor was black all of a sudden. I had to connect to a power outlet and after a minute I got apple loader screen and laptop came back to life. Based on that experience I think battery is malfunctioning.


I only have external monitor connected to dock (via 2 cables, 49in Dell) and also iPhone is charged via another USB cable (note taht iPhone was not connected when dead pixels appeared).


For that dead pixels vertical line, I was very careful not to touch it and when 'click' happened it was after plugging in USB-C from dock to laptop. I didn't touch/press the laptop screen.


I will run Apple Diagnostics for start and see if that will show something.


This is so frustrating, I would think that I am safe to plug/unplug but now we are not even sure based on your comments. Probably best for me is to put laptop at least in sleep before disconnecting (and also for connecting) to dock. But this is not the UX I thought I would get with this dock where main thing for it was 'one cable plug to laptop' and I am connected to my workstation.


Apr 7, 2021 6:29 PM in response to vale4674

vale4674 wrote:

This is so frustrating, I would think that I am safe to plug/unplug but now we are not even sure based on your comments. Probably best for me is to put laptop at least in sleep before disconnecting (and also for connecting) to dock. But this is not the UX I thought I would get with this dock where main thing for it was 'one cable plug to laptop' and I am connected to my workstation.

Whether the laptop is powered on or powered off, awake or asleep it won't make a difference if you connect one device at a time. Plugging a dock or hub into the laptop with lots of devices connected could possibly cause a problem due to the sudden load on the laptop at one time just like what happens when electricity comes back on after a power outage. If your dock or hub has its own power supply for the connected devices, then it should not stress the system since the devices will draw power from the laptop. Otherwise there should be no problems if the devices are all in good health and of good quality.

Apr 9, 2021 6:57 AM in response to HWTech

This dock has its own power supply and also at the time of that 'click' none other devices were connected to the hub. Usually I also connect iPhone to it via USB 2.0 cable but at that time I had only connected hub to laptop via USB-C cable and I used Thunderbolt 3 cable that came with he dock (I always use that same recommended cable).

I was planning to upgrade my laptop with M1X (or M2, whatever they are gonna name the new silicon) but this is not giving me confidence to do it.

CalDigit TS3 Plus dock broke my MacBook Pro (dead pixels on monitor + battery malfunctioning)

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