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Phone replacement

just dropped my phone and it shattered the back glass, and I have Apple care so was wondering that when I do the replacement if also you could replace it with a different color? :)

iPhone 11, iOS 13

Posted on Apr 3, 2021 7:45 PM

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Question marked as Top-ranking reply

Posted on Apr 3, 2021 7:47 PM

The back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."


Please note that most people posting here do not work for Apple, we're just unofficial volunteers, users like you, trying to help others. We can only use our familiarity with Apple products and support documents to advise you as to what you can do to help yourself.


You would have to ask at the time of replacement if it is possible to get a different color.

4 replies
Question marked as Top-ranking reply

Apr 3, 2021 7:47 PM in response to E_DAWGGG

The back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."


Please note that most people posting here do not work for Apple, we're just unofficial volunteers, users like you, trying to help others. We can only use our familiarity with Apple products and support documents to advise you as to what you can do to help yourself.


You would have to ask at the time of replacement if it is possible to get a different color.

Phone replacement

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