Phone replacement
just dropped my phone and it shattered the back glass, and I have Apple care so was wondering that when I do the replacement if also you could replace it with a different color? :)
iPhone 11, iOS 13
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
just dropped my phone and it shattered the back glass, and I have Apple care so was wondering that when I do the replacement if also you could replace it with a different color? :)
iPhone 11, iOS 13
The back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.
For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service
For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557
- "To protect your information and save time, follow these steps before you get service for your device."
Please note that most people posting here do not work for Apple, we're just unofficial volunteers, users like you, trying to help others. We can only use our familiarity with Apple products and support documents to advise you as to what you can do to help yourself.
You would have to ask at the time of replacement if it is possible to get a different color.
The back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.
For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service
For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557
- "To protect your information and save time, follow these steps before you get service for your device."
Please note that most people posting here do not work for Apple, we're just unofficial volunteers, users like you, trying to help others. We can only use our familiarity with Apple products and support documents to advise you as to what you can do to help yourself.
You would have to ask at the time of replacement if it is possible to get a different color.
No, I don't know. As another poster said, the normal replacement would be with an identical refurbished unit. I guess it wouldn't hurt to ask if you could change color but they may just have the standard issue to make.
No. Apple will replace the phone with the same model and color you purchased - UNLESS, they are out of stock with the color you originally purchased.
Thanks so much do you know that if when I do the replacement they can give me a different color but same model? :)
Phone replacement