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I cannot turn off phone, I cannot open apps, and I cannot reset it.

I cannot turn off phone, I cannot open apps, and I cannot reset it.

iPhone XS Max, iOS 14

Posted on Apr 4, 2021 1:05 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2021 1:07 PM

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

8 replies
Question marked as Top-ranking reply

Apr 4, 2021 1:07 PM in response to PattyCake5734

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

I cannot turn off phone, I cannot open apps, and I cannot reset it.

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