You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot turn off phone, I cannot open apps, and I cannot reset it.

I cannot turn off phone, I cannot open apps, and I cannot reset it.

iPhone XS Max, iOS 14

Posted on Apr 4, 2021 1:05 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2021 1:07 PM

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

8 replies
Question marked as Top-ranking reply

Apr 4, 2021 1:07 PM in response to PattyCake5734

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

I cannot turn off phone, I cannot open apps, and I cannot reset it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.