Just a quick request. When users call in for AppleCare Support on Catalina, please STOP automatically recommending the user to upgrade to Big Sur. Unless you have a way to easily roll back the OS or continue comparability, you're doing a disservice to some.
I'm aware that software developers need to adapt to the new OS sooner, but Apple's schedule is the problem in my eyes.
Mac mini, macOS 11.2
soundporter wrote:
Just a quick request. When users call in for AppleCare Support on Catalina, please STOP automatically recommending the user to upgrade to Big Sur. Unless you have a way to easily roll back the OS or continue comparability, you're doing a disservice to some.
I'm aware that software developers need to adapt to the new OS sooner, but Apple's schedule is the problem in my eyes.
Revert to previous macOS
https://support.apple.com/en-za/guide/mac-help/mh15216/10.15/mac/10.15
How To Downgrade macOS Big Sur To Catalina Or Older ...
https://www.macworld.co.uk/how-to/downgrade-macos-3581872/
soundporter wrote:
Just a quick request. When users call in for AppleCare Support on Catalina, please STOP automatically recommending the user to upgrade to Big Sur. Unless you have a way to easily roll back the OS or continue comparability, you're doing a disservice to some.
I'm aware that software developers need to adapt to the new OS sooner, but Apple's schedule is the problem in my eyes.
Revert to previous macOS
https://support.apple.com/en-za/guide/mac-help/mh15216/10.15/mac/10.15
How To Downgrade macOS Big Sur To Catalina Or Older ...
https://www.macworld.co.uk/how-to/downgrade-macos-3581872/
soundporter wrote:
Backblaze, yes.
If you value your user data— do not wait for a catestrophic failure of some sort to get the religion:
3-2-1 Backup Strategy: three copies of your data, two different methods, and one offsite.
— How to create a boot clone https://discussions.apple.com/docs/DOC-10081
—Back up your Mac with Time Machine: https://support.apple.com/en-us/HT201250
Thanks! I've gone that route for many years. All valuable data is now on two platforms in the cloud, and none of it is under contract to be retained for any period of time, only best effort. Thanks again, sincerely, for the recommendations.
I suppose my gripe is to ideally forewarn anyone who contacts AppleCare to urge the agent to attempt to solve the problem rather than simply making a blanket recommendation to upgrade the OS to the next release.
Apple is not here. We are users like you. You can provide feedback to Apple here: Product Feedback - Apple
Apple isn't here. Just users like you. You should make your request to AppleCare Support.
Thanks! But it's not an easy process, which was my point. I don't use Time Machine. Anyway, Thanks again for the help.
soundporter wrote:
Thanks! But it's not an easy process, which was my point. I don't use Time Machine. Anyway, Thanks again for the help.
Do you not use any backup scheme/tool?
Backblaze, yes.
Dear Apple - Please stop this
