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User profile for user: evangelica10
evangelica10 Author
User level: Level 1
8 points

please help

Telephone Technical Support: Expired

You are eligible to purchase telephone technical support from an Apple Advisor.

Repairs and Service Coverage: Expired

Our records indicate that your product isn’t covered under Apple’s Limited Warranty or an AppleCare product for hardware repairs and service based on the estimated expiration date.

What does this mean ?

And

Why i can't install the catalina software? my current software is OS X YOSIMITE and i want to install the catalina but i cant pls help



Posted on Apr 17, 2020 9:47 PM

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User profile for user: Eau Rouge
Eau Rouge
User level: Level 8
42,608 points

Posted on Apr 18, 2020 12:04 AM

The model and year of your Mac will determine which macOS you can upgrade to,

your 2011 MacBook Pro can only upgrade as far as High Sierra, it does not meet the

hardware requirements for newer OS's like Mojave or Catalina.


Please use Safari to access the following links,


How to upgrade to macOS High Sierra - Apple Support

How to upgrade to OS X El Capitan - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.





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User profile for user: Eau Rouge
Eau Rouge
User level: Level 8
42,608 points

Apr 18, 2020 12:04 AM in response to evangelica10

The model and year of your Mac will determine which macOS you can upgrade to,

your 2011 MacBook Pro can only upgrade as far as High Sierra, it does not meet the

hardware requirements for newer OS's like Mojave or Catalina.


Please use Safari to access the following links,


How to upgrade to macOS High Sierra - Apple Support

How to upgrade to OS X El Capitan - Apple Support


Before upgrading make a full back up of your Mac.


Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.


Connect your mac to your router rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.





Reply

please help

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