I can't log into my apple ID on macbook pro, but i can log onto icloud with the same ID and password. Can't update because I can't sign into macbook, please help.

I can't log into my apple ID on macbook pro, but i can log onto icloud with the same ID and password. Can't update because I can't sign into macbook, please help. Apple ID works fine on iphone.

MacBook Pro 13″, macOS 10.15

Posted on Apr 5, 2021 6:12 PM

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Question marked as Top-ranking reply

Posted on Apr 5, 2021 6:34 PM

If the above doesn't work, try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


 https://etrecheck.com



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I can't log into my apple ID on macbook pro, but i can log onto icloud with the same ID and password. Can't update because I can't sign into macbook, please help.

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