Bug: impossible to remove health data from iPhone v14.4.2

Question

Bug: impossible to remove health data from iPhone v14.4.2

Hello community,

I don't want the health app to record health data anymore. I removed all data from the app itself, and all the connections with other apps, incl. the data involved. But still my iPhone tells me there is 1.2 GB (yes, GIGABYTES) space occupied by the health app and there is no button to be found to remove it. Restarting the iPhone didn't help either.

There are several issues here:

I can't see the data that is stored by my health app. So I am *NOT* in control what the health app records, against the promise of Apple in this regard. This feels very uncomfortable.
This sheer volume of data is hindering the upgrade to new OS versions. I have not enough space left in my iPhone and therefore upgrading forces me to improvise / troubleshoot.

iPhone 7, iOS 14

Posted on Apr 6, 2021 6:25 AM

Reply

Answer 1

Top-ranking reply

FrankBesseling Author

Level 1

24 points

Apr 6, 2021 7:51 AM in response to QuickTimeKirk

Sorry QuickTimeKirk, this does not solve the issue.

I already did all the steps you suggest before I entered my post, without any result.

In addition I also removed the Health app itself. Nothing helps.

Frank

Reply

Answer 2

Apr 8, 2021 1:15 PM in response to MrHoffman

This problem is still *NOT* solved. What I did:

Removed the profile
Created an unencrypted backup to iTunes
Performed a factory reset
Restored the unencrypted backup
Re-installed the profile

After a couple of hours the iPhone reports that Health contains 1.3 GB data. If I look in the app there is zero data?!?!?!

Is there anyone who can explain which data is still there, and -more important- WHY it is still in my iPhone??

Reply

Answer 3

Apr 7, 2021 2:14 PM in response to Lawrence Finch

Thanks Lawrence,

Unfortunately I cannot make and unencrypted backup, the security administrator of my company installed a profile that only allows to create encrypted backups. I tried that as an alternative, but without relief. I also followed the suggestions made in an earlier reply. All apps that are showed in the Health app report there is no data anymore, but still there is 1.19 GB space occupied.

Are there alternative ways to solve this?

Regards, Frank

Reply

Answer 4

Apr 6, 2021 8:04 AM in response to QuickTimeKirk

Correct, the health app cannot be deleted.

One way to delete health data is to make an unencrypted backup to iTunes, then restore that backup. Unencrypted backups do not include passwords or health data.

Reply

Answer 5

Apr 6, 2021 6:36 AM in response to FrankBesseling

Open the Health app on your iPhone.
Tap the profile icon on the top-right, and on the next screen, select Apps, under Privacy.
On the Apps page, select Health.
Now, if you want to delete all of the data at once, tap on the Delete All Data from Health button.

Reply

Answer 6

Apr 6, 2021 7:53 AM in response to FrankBesseling

Look again in the App Library. I don't think you can remove that app.

Reply

Answer 7

Apr 7, 2021 2:17 PM in response to FrankBesseling

Alternatives? Contact your company admin.

Reply

Bug: impossible to remove health data from iPhone v14.4.2

Similar questions