14.4.2 - constant crashes after update

My iPhone 7 became very unstable after I updated from 14.4.1 to 14.4.2. It constantly crashed and restarted.

iPhone 7, iOS 14

Posted on Apr 6, 2021 8:35 AM

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Question marked as Top-ranking reply

Posted on Apr 7, 2021 8:56 AM

Hello Beastof57! Thank you for participating in the Apple Support Communities.


We understand that since updating your iPhone 7 to iOS 14.4.2, it has been crashing and restarting unexpectedly. We'd like to look into this with you to see how we can help.


Let's start by checking the apps on your iPhone to make sure they're up-to-date: How to manually update apps on your Apple device


If that doesn't resolve the issue, check to see if your battery is in need of service. You can see how to do that under the section for Battery Health, here: iPhone Battery and Performance


Make it a great day!

8 replies
Question marked as Top-ranking reply

Apr 7, 2021 8:56 AM in response to Beastof57

Hello Beastof57! Thank you for participating in the Apple Support Communities.


We understand that since updating your iPhone 7 to iOS 14.4.2, it has been crashing and restarting unexpectedly. We'd like to look into this with you to see how we can help.


Let's start by checking the apps on your iPhone to make sure they're up-to-date: How to manually update apps on your Apple device


If that doesn't resolve the issue, check to see if your battery is in need of service. You can see how to do that under the section for Battery Health, here: iPhone Battery and Performance


Make it a great day!

Apr 14, 2021 10:31 AM in response to Beastof57

I replaced the iphone 7 with a new iphone SE 2020 for $399. The new iphone is working fine with 14.4.2.

This has been a very disappointing and frustrating experience. Updates are supposed to improve my iPhone, not make it unusable. Is it selfish of me to ask for my five-year-old iPhone to keep working?


I now consider myself an iphone ios hostage rather than a loyalist. If I have a similar experience again, I'm going to try some other brand.

Apr 14, 2021 6:07 AM in response to Beastof57

My phone is crashing as well. I have an iPhone 12 mini; upgraded to 14.4.2 and updated apps... it's still crashing. It's happening when scrolling content in apps like Linked In and Twitter; the camera is also freezing up. When it happens, the entire phone freezes up and when I click the right side button, the phone goes black and won't turn back on. I have to perform a hard reset in order to get the phone working again. I've only had the phone for 4-5 months. Hard to know whether I have a bum phone or whether the latest version of IOS is causing the problem. Any recommendations on how to fix?

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14.4.2 - constant crashes after update

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