Mac OS Big Sur and Canon MG5520

I am running a 2019 iMac, and I am able to print on my Canon MG5520; however, the included scanner does not work at all. In Photoshop when I try to Import or when I open Image Capture, my device (printer) is greyed out.

Canon suggests that I download the IJ Scan Utility, but when I try to launch it, I get the error message, "A scanner driver supporting this software is not installed. Install it and try again. Code: 15,230,0".

How do I get the scanner to work on my Mac? (I have a Canon MG3329?

Thanks,

Colin Hartridge

Posted on Apr 6, 2021 9:28 PM

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Posted on Apr 6, 2021 10:29 PM

Hey there!

Did you happen to download the available drivers for this printer/scanner from Canon?:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg5520?subtab=downloads-firmware

Including the software and firmware they provide. I believe this should get it to work!

Otherwise, I’d check the specs of the scanner, if wireless (Or not), sometimes resetting the printing system and re-adding it is a good step:

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/mac

But I may first check out this article from Apple:

https://support.apple.com/guide/mac-help/solve-printing-problems-on-mac-mh14002/11.0/mac/11.0

Hope it works out!

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Mac OS Big Sur and Canon MG5520

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