Appealing to review an iTunes store refund request

Apple does not have much on its criteria for refusing refunds. Here are two sections from September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html

- "All Transactions are final."

This means that Apple is starting from a point where any refund is considered an exception, They can simply say no without having to provide a reason. I understand this can be frustrating but they set the terms and you agree to them when using the service.

- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

'Abuse' may mean if you request refunds too frequently or too many at one time. Remember, Apple has no way of making sure you are no longer using a virtual product you purchased. They likely don't want people buying things and regularly asking for refunds as way of getting things for free. There's probably also limits to which people can people can believably claim having accidentally purchased something.

- There may be other non-public criteria. For example, in the past Apple also had a 90 day limit on refund requests. Some older support articles still refer to a refund period but then direct you to the current Media Services Terms which no longer mention a period. On the other hand that doesn't mean there isn't one anymore, just that Apple doesn't say anything about it either way now.

Please note that almost nobody posting here works for Apple, we're just users like you, trying to help others. We use our familiarity with Apple products and support documents to advise you but there's nothing we can do for in interacting with Apple. Maybe if you called again you would get a different person and could insist upon escalating it. Good luck!