Apple Event: May 7th at 7 am PT
So I've got a toughy.
My brother owned this iPad before I did, and he signed into the Apple ID with a fake email. Now that it is signed in, I cannot change the Apple ID without a password. And what do you know, he doesn't remember the password or any of his security questions. I've tried everything, but there is no way I can sign out of the fake email. How do I fix this?
Ainsley
iPad mini, iOS 12
If necessary, if he is the original owner, have him contact Apple. Apple can remove the ID if provided the required paperwork.
Request additional support for unlocking your device
Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support https://getsupport.apple.com Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
If necessary, if he is the original owner, have him contact Apple. Apple can remove the ID if provided the required paperwork.
Request additional support for unlocking your device
Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support https://getsupport.apple.com Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
Hi ainsleygaz1,
Welcome to the Apple Community where some of us do our best to help each other.
Apple has support pages online line to help you with your Apple ID account.
(You can try resetting your password from any trusted iPhone, iPad, iPod touch or Mac)
If you forgot your Apple ID password, or have issues when you try to sign in :
https://support.apple.com/en-au/HT204071
If you’ve forgotten the answers to your Apple ID security questions
https://support.apple.com/en-au/HT201485
How to use account recovery when you can’t reset your Apple ID password
https://support.apple.com/en-us/HT204921
If you change your Apple ID or password, you might need to update your sign-in information with any Apple services that you're using. The support page below can help in this situation:
What to do after you change your Apple ID or password:
https://support.apple.com/en-au/HT204071
Hope you find what you need here :)
Apple ID
