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User profile for user: mac_ry
mac_ry Author
User level: Level 1
4 points

MacBook Air not allowing me to log into my Apple ID Account

I am not able to log into my apple account (yes, i am entering the correct ID and password) on my macbook air, however the system says it is connected to the account through icloud like it is connected on my phone. When I attempt to log into the app store or messages app, a red message pops up saying "an unknown error occured" with no further information. Can anyone help? I don't use my laptop much so this hasn't been something I've noticed for a while. However now it's extremely annoying and concerning...

MacBook Air 13″, macOS 11.2

Posted on Apr 8, 2021 5:14 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Posted on Apr 8, 2021 5:36 PM

Have you restarted the computer? Tried logging out of your user account and back in?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


 https://etrecheck.com



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Apr 8, 2021 5:36 PM in response to mac_ry

Have you restarted the computer? Tried logging out of your user account and back in?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


 https://etrecheck.com



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MacBook Air not allowing me to log into my Apple ID Account

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