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Small bright pixel(s) on screen

Hello everyone,


I have a new MacBook Pro that I got 2 weeks ago, and I recently noticed a minor anomaly on my screen. My experience is as follows:


  1. At the average distance from the screen I notice a bright dot - located at the bottom of the screen, and easily spotted i) when the screen brightness is high, ii) on dark pictures such as the black bars of the aspect ratio or dark backgrounds when editing videos, watching films, etc;
  2. When I squint to the screen I notice green/red colours coming out of the pixels as I check it around from multiple angles.


Is there any way to fix this? And, if possible, at home? I ordered my MBP online, so I don't know if it is easier to go to an Apple Store. And I fear going to a store/service for such a minor issue would just turn up to be a waste of considerable time for the technicians when there might be way bigger client issues for them to assist.


I share a photo taken by my iPhone with the bright spot (it is not the clearest, but it can give you a notion of what is going on - in reality it looks brighter resembling a small star in the sky)


Thank you,

João



Posted on Apr 9, 2021 1:33 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2021 7:31 AM

joão224 wrote:

I live in Belgium, so is it the same contact as for US users?



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



In the USA anyway you have a limited 14 days for a full refund or exchange...


I highly doubt there will be a warranty repair on a single pixel fault. A cluster of failing pixels would be an issue.

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3 replies
Question marked as Top-ranking reply

Apr 9, 2021 7:31 AM in response to joão224

joão224 wrote:

I live in Belgium, so is it the same contact as for US users?



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



In the USA anyway you have a limited 14 days for a full refund or exchange...


I highly doubt there will be a warranty repair on a single pixel fault. A cluster of failing pixels would be an issue.

Apr 9, 2021 4:45 AM in response to joão224

Contact Apple Care and get their advice.


Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical suppor

  • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
    • U.S. technical support: (800) APL–CARE (800–275–2273)

https://www.apple.com/support/products/mac/

Small bright pixel(s) on screen

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